Cuddle Babies


Ordering 

To place an order, simply click Buy Now in the top menu. Select the product you want and click the Buy Now button. This site uses Paypal so you will be redirected to a secure online payment page.

Payment 

We accept instant secure payments through our website by the following methods:

PayPal

money transfer (for this, use the Contact us page and we will get back to you with the details needed)


Postage Charges & Delivery Information 

When ordering please include your preferred delivery option, if it's something other than the free standard shipping that you require. (you can send me a note via contact us)

At Cuddle Babies we endeavour to provide a fast despatch, we don't like to keep you waiting!

All our orders are normally posted out the next working day after the order is placed (working days are Monday to Friday inclusive, we don't post on Saturdays).


Method Cost Details
UK First Class free This usually takes 1-2 working days from the despatch date but it is not a trackable service and there is no guaranteed delivery date.
UK Priority £3.95 We use Royal Mail Special Delivery for our priority UK orders. This gives guaranteed next day delivery from the despatch date (see note below) and orders can be tracked through the Royal Mail website. A signature will be required upon delivery.
Europe
Standard Airmail
£3.95 This usually takes 3-5 working days from the despatch date but can take longer depending on the country of destination. There is no guaranteed delivery date and no tracking information for standard airmail.
Europe
'International Signed For'
£6.95 This gives your parcel priority handling so it will usually reach you faster than standard airmail, although there is still no guaranteed delivery date. The parcel can be tracked through the Royal Mail website. A signature will be required upon delivery.


Please note that choosing Priority UK delivery will NOT necessarily mean next day delivery

Our orders are packed up early in the morning and despatched by lunchtime - so any orders placed later than 8am may not be despatched until the following day even if you have selected Priority UK (Special Delivery) as the shipping option.

Occasionally certain items are not held as stock, in this case the item will be shipped directly to you from our suppliers. This could take up to 21 days.

Missing or Delayed Orders 

Occasionally parcels can take longer than usual to reach their destinations, this is particularly true during the Christmas period and over bank holidays. In most cases parcels will turn up within a couple of weeks.

If your order has not arrived when expected please check with neighbours to see if a parcel has been left for you, and also check with your local sorting office. If you weren't in, your postman should have left a card, but cards can easily be missed in a pile of junk mail.

On the rare occasion that a parcel is lost in the post we will be able to replace it for you. However please note that Royal Mail will not consider first class UK items to be missing until 15 working days after the despatch date. For international orders they are not considered to be missing until 25 working days after the despatch date.

Exchanges 

If you need to exchange your sling for a different size or colour for any reason this is fine, as long as the one that you return is in a re-saleable "as new" condition.
Just post it back to us at the address below with the invoice, and write a note on the invoice saying exactly what you would like us to exchange it for. If the replacement you require is unavailable for any reason then we will contact you to see what you would like us to do. Make sure you give us contact information so that we can do this as quickly as possible.

Please note that you will need to pay the Post Office or courier to return the item you wish to exchange, but we do not make any additional postage charges for sending out the replacement item.

Returns & Refunds 

We hope that you will be completely satisfied with your purchase from Cuddle Babies. However if you are unhappy with your purchase you may return it for a refund within 14 days. Please return your goods in their original packaging with all the relevant instructions.
Should you wish to return something outside the 14 day period we will do our best to be flexible, under these circumstances please email us to check that it will be possible for us to accept your return.

For this reason when returning an item for exchange or refund we strongly recommend that you obtain a Certificate of Postage from your Post Office. If you have proof of postage you will be able to claim some compensation from Royal Mail in the unlikely event of your return going astray. Please ask in your Post Office for more information.

Please include the receipt in with your return if you still have it. If not, then put a note in that includes: the name of the person who placed the order, the date the order was placed and the method of payment. This will help us to process the return more quickly. If we don't know where the return has come from it is very difficult to refund you!

Returns should be sent to:

Cuddle Babies (c/o Whitney)

22 West Heath Court, North End Road, 

Golders Green, NW 11 7RG

United Kingdom

We are unable to refund postage costs for returns unless the item is damaged or faulty. Also please note that if your item was sent by priority delivery we will not be able to refund the shipping costs for priority delivery, but will only refund you for the full value item/s that you return.
In the case of damaged or faulty items we will exchange the goods or offer a full refund.

In the case of items being returned for a reason other than being damaged/faulty we will inspect all returned items carefully. If they are not in a reasonable condition we reserve the right to offer a partial, rather than full refund to cover our costs.

Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifiying you that you have been refunded. For ease of admin we process returns in batches, usually once a week but in busy periods it can take longer. Please allow up to 14 days for your refund to be processed.

Damaged or faulty items
If you receive an item which is damaged we will replace it; or refund you the full cost if you prefer. We will refund you the postage cost for returning the damaged item. Please contact us with details of the problem and return the damaged item within 14 days of receipt. This does not affect your statutory rights.

Cancellation 

You have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after the goods have been received. Please notify us of your intentions in writing (by email is fine) within the 7 day cooling-off period. We request that goods are returned as soon as possible and are in their original condition and packaging. Please note that you will be responsible for paying the delivery costs to return your item unless it is faulty (see above)

When returning goods it is advisable to obtain a certificate of postage. Please ask at your local Post Office for advice.

Aftersales Support 

We want to help you get the best out of your sling/carrier. If you have any problems or need advice about how to use your sling please contact us and we will do our best to help you.

Privacy Policy 

It is our policy never to sell or pass on your personal details to any other organisation, this includes your name, postal or e-mail addresses and the details submitted on the order form. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

 

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